Why can't I log into Membership Services?

29.11.2019 IMPORTANT NOTICE

Please accept our apologies for the recent technical issues affecting Membership Services.

All Membership Services are now available except for the ability to update your account details, which will be restored as soon as testing has been completed.

If you experience any problem logging in with your current details, please use the Forgot Your Password link on the login dialog box to reset your password.

If you still can't login, please read the usual advice below before raising a support ticket - please be aware we have a very high volume of tickets in the system right now, and response times will be substantially longer than normal.

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Check these first…

Wrong call sign
You may have changed your call sign since joining the Society, if that's the case, try an earlier call sign.
If you did not have a call sign when you joined, you will have been given an RS number to use in place of a call sign - this is your membership number prefixed with the letters RS, i.e. RS123456.
When you first login with your RS number, the system will set a new password and email it to you.

Wrong password
Your default password is your six digit RSGB membership number, i.e. 123456—leave off any leading zeros you may see in front of the number.
On the Membership Services login dialog box there is a Forgot Your Password option which you can use to get your password emailed to you if you lose or forget it.
Once you login, you can use the Reset Password service to set a new password.

Overdue or expired Membership
If your RSGB Membership subscription is overdue or has expired you will not be able to log into the website.
To renew your Membership go to www.rsgb.org/renew, or if you prefer, call the Membership Department on +44 (0)1234 832 700 (choose option #2).

Yes, that’s all OK and I’m still locked out!
Click this link to raise a support ticket.
Creation date: 6/4/2018 4:21 PM (rob.king@rsgb.org.uk)      Updated: 11/29/2019 1:02 PM (rob.king@rsgb.org.uk)